FAQ Management

Office management has never been easier

FAQ Backup

Q: The Automatic Daily Backup is coming up with an error. Invalid ZIP file or similar.

A: The backup file has become corrupted, delete it to re-create it from scratch.... Read more

Q: How do I swap the main computer with the 'Backup' incase the 'Master' or 'Comscore' machine fails

A: Contact your Computer Score representative for a manual on this procedure.... Read more

Q: When I do a backup to CD, the backup will fail.

A: The CD that you are backing up to could be full.... Read more

FAQ Software Installation

Q: How can I track the zip codes (postcode) of social bowlers entering the center?

A: Select the Zip Code required after Start Open Play in F2 Control Setup... Read more

Q: What is Version 3

A: Version 3 contains many new features as well as an updated screen presentation to comply with XP, Vista and Windows 7 standards.... Read more

Q: My software seems to be different to some other centers, can I update my software to be the same?

A: Yes, Computer Score can be updated, please contact your local Computer Score support office for update details.... Read more

Q: Can software updates be downloaded from the internet?

A: Yes they can.... Read more

FAQ Leagues

Q: How do I display the Star Bowler of the Week Awards on the Standing Sheet?

A: Select the desired Star Bowler of the Week Award from the F1 League Setup tab... Read more

Q: Can I change the amount of players or games in a league after weeks have been bowled?

A: This procedure should only be performed by a Shift Manager... Read more

Q: I am trying to select a bowler from the Name Entry screen on the upper monitors, but their name is not displaying?

A: Enter a display name for this bowler... Read more

Q: The handicaps on the upper monitors are different to what is displayed on the recap sheets?

A: The handicaps on the Recaps Sheets are the correct handicaps... Read more

Q: How do I remove bowler's carry average for the beginning of the season?

A: Select "Set Carry Games" from the "Edit" Menu in F2 Team Details... Read more

Q: I have a league that is being shown as ended, but it hasn't, what is the cause?

A: The Standing Sheet has been viewed for the final week of league.... Read more

Q: Why doesn't my league show on this week's booking sheet, but shows on next week's booking sheet?

A: The Standing Sheet has been viewed for the current week ... Read more

Q: Why does my league appear on the booking sheet when I have deleted the week of the schedule?

A: The league has a new season date set within the current season... Read more

Q: My league is showing as ended but it is still being displayed on the Booking Sheet

A: The "Next Season Date" check box is checked... Read more

FAQ Setup

Q: Why do scoresheets sometimes print to my office printer.

A: One of the computers does not have the correct scoresheet printer installed and configured. Check the Computer Score printer setup screen on all computers.... Read more

Q: I have just selected a lane message from the Lane Messages tab in Center Setup, why is it black on the upper monitors?

A: The file name should not be any longer than 12 characters (8 characters for DVS) and must be 640 x 480 pixels... Read more

Q: How do I change the header and footer of a scoresheet?

A: These files can be found in P:\Programs\Reports\Scoresheet ... Read more

Q: I'm trying to run Computer Score but the computer is showing a 'The drive or network connection that the shortcut 'Computer Score.Ink' refers to is unavailable' error

A:  The software cannot find the COMSCORE computer on the network.  There could be a number of reasons why this is the case. Check the following in order attempting to load Computer Score after each point has been checked:

  • Check the network cable at the back of the computer THEN
  • Check to see if the router and/or switch is turned on THEN
  • Check to see if the Networked Attached Storage (NAS) (if available) is tunred on and connected to the router and/or switch THEN
  • Check to see if the WorkGroup of all computers are set to WORKGROUP
  • Check that the IP Address is correct.  If you do not know how to do this, then contact your local computer technician. 
  • If the above steps still do not work, contact your Computer Score support staff for further advice.

Computer Score recommends that an operator that is familiar with computer terminology is available before calling for support.

Q: My computer is slow! How do I make it faster?

A: There are many reasons why your computer could be running slow, all of which can be fixed by a local technician. The following are guides on what to check for as possible causes:

  1. Your computer may be at the end of it's service life, compare the specifications of this computer to your home computer. Make sure that you have adequate RAM istalled, as a general rule Windows XP should have atleast 512 MB and VISTA and Windows 7 should have atleast 2GB worth of RAM.
  2. Check your anti-virus settings. Some anti-virus software will scan every file type as part of it's Real Time Scan Protection. Make sure you set your anti-virus settings to scan only 'Recommended' File types AKA 'Risky' File types.
  3. Update your anti-virus with current virus definations then perform a full system scan. This procedure should be done while there is no bowling, allow for atleast 45 minutes of scanning for this to be completed.
  4. Perform a Database Close (refer to Operations Manual). Select a date roughly 6 months before the current date and select only 'Remove Completed Deposits'. A new prompt box will appear asking the operator to 'Optimize Deposit Numbering'. If the center does not have an external numbering system for deposits, the operator should select 'Yes' to this prompt box.

If the above remedies do not improve the speed of the compuer, contact Computer Score for further advise.

Q: What does an 'Access Denied' Windows error mean, and how do I fix it?

A: Your AntiVirus scanner may be causing this error.... Read more